Warranty policy

Every product QASWATEC sells is genuine and comes from the brand or its authorised distributor in Bangladesh. The warranty period for each product is shown on its product page and printed on your invoice next to the serial number.

What the warranty covers

• Manufacturing defects and hardware faults that happen during normal use within the warranty period.
• Repair, replacement of the faulty part, or replacement of the product, as decided by the brand or its service centre.
• Where a replacement model is no longer available, an equal or better model, or store credit, as agreed with you.

What the warranty does not cover

• Physical damage: cracks, bends, broken pins, burnt marks or damage from drops.
• Liquid damage, corrosion, insects or dust build-up.
• Damage from unstable electricity, lightning or a faulty power supply. Use a UPS or stabiliser where power is unstable.
• Products whose serial number, warranty sticker or seal is removed, changed or unreadable.
• Processors with chipped corners, burn marks or bent pins, and motherboards with bent socket pins.
• Faults caused by repair or modification outside an authorised service centre, overclocking beyond the brand's limits, or use against the user manual.
• Software problems, viruses, lost data and operating system issues. Please back up your data before a claim; we cannot recover data.
• Consumables and normal wear: cables, pads, keycaps, printer heads and toner, unless the brand covers them.

Laptop batteries and adapters

Batteries and adapters often have a shorter warranty than the laptop itself. The exact period is set by the brand and shown on the product page.

How to claim

• Check your warranty and submit a claim on our Warranty page with the serial number or order number. You don't need the paper invoice.
• Bring the product with all its accessories to our service desk at 119, 2nd Floor, Dr. Kudrat-E-Khuda Road, Elephant Road, Dhaka-1205, or ask for a courier pickup if you live outside Dhaka.
• We test the product and repair it, replace it, or send it to the brand's service centre. Most claims finish in 7–21 working days; some brands take longer.
• We send an SMS at every step, and you can follow the claim in Support.

Faulty on arrival

If a product does not work when you first use it, call our hotline within 24 hours of delivery. After we confirm the fault, we replace it with a new unit instead of sending it for repair. See our Refund & return policy.

Courier costs

The customer pays for sending a product to us for a warranty claim. Products that fail the warranty check (for example, with physical damage) are returned at the customer's cost.

Warranty desk hours

Showroom 10am–8pm, closed Tuesday. Bring the product with its box and accessories where possible.

Contact

Warranty desk: 01701-669401, 01701-669402, 01701-669405. Hotline 01701-669401. Email support@qaswatec.com.