Refund & return policy

These are the same rules most Bangladeshi computer shops use. Please read them before you order.

Check your parcel on delivery

• Check the parcel in front of the delivery person. If the box is broken, torn or wet, don't accept it, and call us at once.
• If you accept a damaged parcel, we can't accept a damage complaint later.
• If the box is not the product you ordered, don't open it. An opened box, a used product or a destroyed box can't be returned as a wrong delivery.
• We strongly recommend recording an unboxing video. It makes any claim much faster.

Faulty on arrival

• Report a manufacturing defect to our hotline 01701-669401 within 24 hours of delivery.
• Return the product in its original box with all accessories, manuals and free gifts, with the serial number and warranty stickers undamaged.
• Our technicians test it. If the fault is confirmed, we replace it with a new unit. If no replacement is available, we offer another model or a full refund.
• Products that are burnt, scratched, physically damaged or misused are not covered.

Replacement delivery charge

Inside Dhaka, a replacement sent by delivery costs ৳200. Outside Dhaka, only the courier charge applies. Replacements collected at our showroom are free.

What we can't take back

• Change of mind, ordering by mistake, or a product that is "not what I expected".
• A product that doesn't suit or isn't compatible with your device. Please ask us before ordering; the PC Builder checks compatibility for desktop parts.
• Used products, and products with new scratches or a damaged box.
• Software, licence keys and digital products once sold.
• Faults found after the 24-hour window. These go through our Warranty policy.

Showroom purchases

Please check the product in front of our staff before you leave. Problems found later are handled under warranty.

Refunds

• A refund is made only when we can't deliver your order, or when a confirmed faulty product can't be replaced.
• Refunds take 3–10 working days after approval. Card and online payments can take longer, depending on your bank.
• Payment gateway, bKash, Nagad, card, POS and EMI charges are not refundable and are deducted from the refund.
• Any cashback or discount received at payment is deducted from the refund.
• Cash on delivery orders are refunded by bKash, Nagad or bank transfer.

Cancelling an order

You can cancel free of charge before the order is shipped. Call 01701-669401, 01701-669402, 01701-669405 or email support@qaswatec.com with your order number.